Through HUD, the U.S. Government developed the reverse mortgage program to help seniors live out their golden years in their own home without undue financial worries.  The last thing the government wants is a program where seniors are financially abused.  For that reason, the U.S. Government has implemented the following safeguards:

  1. Mandatory Counseling: Anyone that gets a HUD sponsored reverse mortgage must complete a HUD approved counseling session, either over the phone or in person at a HUD approved counseling service.  The purpose of this counseling is to make sure that you are clear on the ins and outs of a reverse mortgage, and that a reverse mortgage is relative to your personal situation.
  2. Fees and interest: To ensure seniors are not taken advantage of, all reverse mortgage interest rates and fees are capped by the U.S. Government:  The U.S. Government regulates the fees, closing costs and interest rate that can be charged on a reverse mortgage. It is of the utmost concern to the U.S. Government that seniors not be subjected to undisclosed fees or high fees and expenses.  The government has strict caps in place as to the fees, expenses and interest rates on a reverse mortgage loan.

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HighTechLending, Inc., Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act. NMLS #7147. Licensed in AZ# 0912577, CA# 4130937, CO #7147, FL #7147, HI #7147, IL #MD-6761112, MD #21762, NC #L-165611, NJ #7147, OR #ML4386, PA #49892, TX #7147,UT #8874117, VA #MC-5962, WA #7147. 2030 Main Street #350, Irvine, CA 92614. For Consumer Complaints please click on the "Consumer Complaints" link for more info.

All consumer complaints are handled by Lender Support Services, LLC. Should you have a complaint, for any reason, please email Stuart Scull at stuart@lendersupportservices.com or call 855-554-6155. Lender Support Services, LLC will follow up with you for resolution.

Pursuant to the requirements of Texas administrative code, Title 7, Section §81.200(c),You are hereby notified of the following: Consumers wishing to file a complaint against a Mortgage Banker or a licensed Mortgage Banker Residential Mortgage Loan Originator should complete and send a complaint form to the Texas department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint Forms and Instructions may be obtained from the department's website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department's website at www.sml.texas.gov.